These terms cover VPS hosting and custom development work supplied by TF Hosting. Plain language first; where a clause is dense, it is because the situation is.
1What we sell
TF Hosting sells managed virtual private servers (VPS) on a 28 days billing cycle, and separately quoted custom software development work. These are distinct products with distinct pricing.
We act as the reseller or operator of the infrastructure we place your server on. Underlying hardware, network transit and any upstream platform are subject to their own terms, which also apply to you.
2Orders and payment
Payment is collected manually. You place an order, we send payment details, you transfer, and we verify receipt before provisioning. An order is not accepted, and no obligation to supply arises, until payment has cleared and we have confirmed it to you.
Prices are quoted in Indian Rupees and exclude any applicable taxes. We are not responsible for taxes, duties or withholding you may be liable for.
3Billing cycles, renewals and expiry
Each VPS is billed in a 28 days cycle. There is no automatic renewal. To continue using a server you must place and pay for a new cycle before the current one ends.
We will contact you before expiry. If a cycle lapses, the server is held for a grace period, during which you may renew and recover it. After that grace period the server and its data may be deleted permanently. We give notice before deletion and do not delete without warning, but we hold no copy of your data — back up before the grace period ends.
4Refunds
If we are unable to provision your server correctly, tell us and we will either fix it or refund the cycle. Once a server has been delivered and is working as described, cycles already started are not refundable.
5Fair use and resource limits
You may use your server for lawful purposes. Sustained abuse of shared network resources — outbound flooding, crypto mining at scale, or anything that degrades other customers — is not permitted and may trigger suspension.
Transfer allowances are per cycle and are listed on each plan. Overage is not billed retroactively as a surprise; contact us before you exceed an allowance.
6Availability
We target high availability and work to keep services running, but we do not offer a formal uptime SLA on standard plans. Planned maintenance, upstream network issues and force majeure events are excluded from any availability commitment. Emergency incidents may require action without notice.
7Support
Support is provided over Telegram and email during working hours. Urgent server-down issues may be picked up outside hours. Support covers the infrastructure we operate; it does not include writing or debugging your application, which is available as a paid engagement.
8Suspension and termination
We may suspend or terminate a server immediately, without refund, if you breach the Acceptable Use Policy, if you fail payment, or if we are required to act by law or an upstream provider. Where a breach is not urgent we will try to warn you first.
9Your data and backups
You are responsible for your own backups. We do not provide a snapshot or backup service on these plans, and we do not keep copies of your data. If you need automated off-site backups we can build one for you as custom work, quoted separately.
If a cycle lapses we contact you before expiry and hold the server for a short grace window before releasing it. Back up before that window ends.
10Custom development work
Custom work is quoted per project in writing. A quote covers the deliverables and timeline described in it. Work outside that scope is re-quoted before it is started. On final payment, source code and documentation described in the quote are yours to use and modify.
11No warranty; limitation of liability
Services are provided on an “as is” and “as available” basis, without warranties of any kind except where law prohibits excluding them. To the maximum extent permitted by law, our total liability arising from or relating to your use of the services is limited to the amount you paid us in the twelve months preceding the event giving rise to the claim. We are not liable for indirect, incidental or consequential loss, including lost profits or lost data.
12Changes
We may amend these terms. Material changes will be announced on the site or to affected customers before they take effect. Continued use after a change means you accept it.
13Governing law and contact
These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at the place of our registered business.
Questions: venom@tomatofist.com or Telegram @ll_dark_poison_ll.