FAQ
Straight answers to the usual questions.
No small print games. If something is missing, ask and we will answer in public.
Provisioning and access
How long does provisioning actually take?
Most orders are live in under 20 minutes during working hours. We run the steps as a script, so the slow part is usually you deciding on a plan.
Do I own the server?
Yes. Full root access, key-only SSH, and no managed lock-in. You can move the workload to another provider whenever you like, and we will help you do it.
Billing and payment
How does billing work?
Plans run in 28-day cycles. Pay, we provision, the cycle starts. There is no auto-renewal — if you want to continue you order again before the cycle ends.
Can I renew the same server, and still get a new one next month?
Both, and you can mix them freely. Tick "renew an existing server" when you place the order and give us the current IP or previous order ID — we extend the existing VPS, same specs and same IP, nothing is rebuilt. Leave it unticked and you get a brand new server instead, including in the same month as a renewal. Renewals and new servers are separate orders, so you can run both at once.
Is there an automatic payment gateway?
No. Payment is handled manually so you can use whichever rail you prefer. You place an order, we send the details, you confirm the transfer with a transaction ID and a screenshot, and we verify before provisioning.
Expiry and upgrades
What happens when my cycle ends?
We contact you before expiry. If you do not renew in time the server is held for a short grace window, then released. Nothing is deleted without notice, and we keep no backup of your data — back up before the window ends.
Can I upgrade mid-cycle?
Yes. We move you to the larger plan and charge the difference for the remaining days. No downtime, no rebuild.
Support and custom work
Do you build custom software as well?
Yes — Telegram bots, APIs and backends, scraping pipelines, and websites or web apps. Custom work is quoted separately from VPS hosting, based on scope.
What are the support commitments?
Support runs over Telegram and email during the day, with urgent server-down issues picked up outside hours. We will tell you up front if something falls outside what we can cover.